Business isn't always all business. Any business wouldn't be a business without the people working in it. Those people are humans and sometimes, they need compassion. Humans can't always leave all their personal issues at the door when they arrive at the office. They can't always hold their feelings until they walk back out through that office door. Their feelings, worries and personal lives come with them to the office. This happens when working at an office or working from

If we want to have better conversations in the workplace, then we need to ask better questions. We usually start with questions based on...

Pause to breathe. Pause to reflect. Pause to think. When in conflict or other stressful situations, we often respond immediately, and...

When you hear or use words such as several, many, seldom, or rarely, we assume specific and definitive definitions. However, there will...

Greetings do matter. We are humans who seek connections…yes, even in the workplace. Not sure how to begin? The start of a New Year is a...

Your expectations impact satisfaction, so why do we avoid sharing them? An abundance of workplace conflict is based on the lack of communicating our expectations. How does this happen? We assume that our expectations are clear and apparent. Yet upon reflection, we become aware that we assume the expectations are understood even though we never stated them clearly…and sometimes not at all. Say what you expect. Say what you need. Ask the other person if clarification is needed.

Most people listen with 25% effectiveness. Think about that. It’s no wonder why there is so much miscommunication in the workplace! You...