When it comes to conversations or meetings with co-workers, there is a common phrase we often hear or say just before hurriedly...

Which one would you select? a) Pause Before Responding (especially in intense situations). b) State Your Expectations (and be sure to say...

Have you ever thought that there was no solution? Have you been in a conversation or at a meeting with that thought? Thinking that, is...

You send a well written text, and the response is a string of irate messages. You send a clear and concise email, and you receive an...

We see, feel and experience communication. Our perception of the communication is unique for each of us. Take a look at the image for...

Assumptions limit us. Assumptions prevent deeper understanding. Assumptions set boundaries. Assumptions are not facts. When you are in...

You do it all the time. That doesn’t sound great, does it? When we hear ‘you’ as the first word, we anticipate what follows will be a...