Your expectations impact satisfaction, so why do we avoid sharing them? An abundance of workplace conflict is based on the lack of...

Most people listen with 25% effectiveness. Think about that. It’s no wonder why there is so much miscommunication in the workplace! You...

Conflict is a disruptor… and that’s a good thing. The agitation caused by conflict should trigger us to re-evaluate our interactions with...

It may seem obvious to say “I don’t know” when you don’t know, yet we often hesitate to say it. Why is that? Do we think our coworkers or...

Emojis were specifically invented to ease communication and to say more with less characters. While those small icons will convey a...

There is a proverb that relates to this, and it is “you can catch more flies with honey.” Your tone of voice can facilitate or hinder how...

This may seem like last week’s post, “Ask One Question at a Time”, but it is quite different. If you are asked a string of questions all...