Conflict is a disruptor… and that’s a good thing. The agitation caused by conflict should trigger us to re-evaluate our interactions with...

It may seem obvious to say “I don’t know” when you don’t know, yet we often hesitate to say it. Why is that? Do we think our coworkers or...

Emojis were specifically invented to ease communication and to say more with less characters. While those small icons will convey a...

There is a proverb that relates to this, and it is “you can catch more flies with honey.” Your tone of voice can facilitate or hinder how...

This may seem like last week’s post, “Ask One Question at a Time”, but it is quite different. If you are asked a string of questions all...

If you ask multiple questions at once, which question will most likely receive a response? If you answered, probably the last question...

How often do you use the word "but"? Be aware that when "but" is used, it is often perceived as negating the prior phrase. Is that your...