There is a lot of communication happening these days. We're zooming, slacking, texting, messaging, and of course, emailing. When a team...

When we say some phrases, the response is negative even when we don’t intend it. Here are a few examples: “Calm down.” “I don’t have...

When someone is rude, when someone is upset, when someone is yelling, it IS about THEM. It is NOT about you. What they say AND how they...

Have you ever been disappointed after a cringeworthy presentation? How about when you finished a tense discussion with your manager?...

When your team’s report is never on time, start with a question. When an employee is habitually late to work, start with a question. When...

When you are the only one with a question, ask it! When your question challenges the plan, ask it! When you have a question, ask it! I...

We have no control over what others say or do. We CAN manage how we respond. When someone talks in a rude manner, manage your response....