When your team’s report is never on time, start with a question. When an employee is habitually late to work, start with a question. When...

When you are the only one with a question, ask it! When your question challenges the plan, ask it! When you have a question, ask it! I...

We have no control over what others say or do. We CAN manage how we respond. When someone talks in a rude manner, manage your response....

“We will not resolve this.” “We can’t get unstuck.” “There will never be an agreement.” I hear that from clients, A LOT! My response...

So you don’t know what PDUA means? Are you trying to figure it out? How long is that taking? TOO LONG. If we were in a meeting, you would...

When was the last time you watched yourself while you were talking? How about while you were listening to someone? Not often, right? Now is the time. I recently had a client who was in a conflict because of facial expressions. There was a misinterpretation of those expressions, feelings were hurt, and then they stopped talking to each other. When we unraveled what happened, the source of conflict was an expression plus a sound which was perceived as a sarcastic giggle. The al

Wouldn't it be amazing if we could simply swipe away workplace conflict? Just like an awful email from a colleague, a too good to be true...