Conflict Resolution as a Core Leadership Skill​

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Leslie Nydick’s career has reached across industries to real estate, design, and construction, where she navigated complex negotiations and managed high-stakes conflicts. When she decided to pivot her career, she focused on communication, negotiation, and conflict resolution. That path led her to NYU SPS, where she completed the Mediation Apprenticeship course and stayed connected with her professors.
 

“I went on to develop and teach several courses in the Mediation Certificate program,” she says. “Later, I proposed a new course on conflict management techniques for managers and leaders, which started as a summer intensive and quickly attracted students from all over the world.” Now, she teaches in the Certificate in Human Capital Management program, preparing students to manage workplace challenges with confidence.
 

"My course equips students with advanced communication strategies, negotiation techniques, and a mindset that reframes conflict as an opportunity rather than an obstacle.” Success in human capital management requires adaptability and strong interpersonal skills. “Change is constant, and success hinges on being an effective communicator, skilled negotiator, and proactive conflict manager,” Nydick says. “This program provides a strong foundation, preparing students to lead and adapt in an ever-evolving workplace.”

Beyond coursework, she emphasizes the value of networking. “I always tell my classes: Networking with your peers and instructors is the priceless bonus of taking a course at NYU SPS,” she shares. She remains connected with students from her earliest days of teaching, reinforcing the lifelong impact of the program.