When someone is rude, when someone is upset, when someone is yelling, it IS about THEM. It is NOT about you. What they say AND how they...

Have you ever been disappointed after a cringeworthy presentation? How about when you finished a tense discussion with your manager?...

When your team’s report is never on time, start with a question. When an employee is habitually late to work, start with a question. When...

When you are the only one with a question, ask it! When your question challenges the plan, ask it! When you have a question, ask it! I...

We have no control over what others say or do. We CAN manage how we respond. When someone talks in a rude manner, manage your response....

“We will not resolve this.” “We can’t get unstuck.” “There will never be an agreement.” I hear that from clients, A LOT! My response...

So you don’t know what PDUA means? Are you trying to figure it out? How long is that taking? TOO LONG. If we were in a meeting, you would...