We reboot our devices when there's a glitch. So why not do the same with our conversations? Here’s when it’s time for a communication...

If I set up a meeting to share announcements about the company, I am talking 'at' people. If I send an email to my team with information...

Many use avoidance to resolve conflict. The following is a typical scenario. Client: I thought the conflict was resolved. Me: How was it...

"That is not my job." "No." "You are doing it wrong." "Calm down." Those words and phrases ‘close the door.’ Communication stops. If you...

My client said: I am sure my company will soon be filing for bankruptcy. I asked: What do you know? My client replied: First, I heard it...

When conflict happens, we wait. We want it to go away. We hope it resolves itself. We keep on waiting. What happens? The conflict gets...

When conflict happens, we assume. We assume what the other person thinks. We assume what the other person expects. We assume what the...