Information overload is common and overwhelming for many of us. While it builds trust to be open with information, we don’t need to share it all at once. How can we apply this to meetings, during a project, or working with clients? Try this: > Avoid an information dump because it usually leads to overload. > Instead, figure out how to divide the information into right-sized morsels. How it worked for me: During a meeting, I provided everything they needed to know fo

When we say: "We need to talk,” with an emphasis on ‘need’, we cause fear, dread, AND flight. The listener expects a one-sided discussion, and to hear a list of mistakes & errors. Instead, if we want a conversation, then engage the person with our words. Try this: “Let’s grab a coffee and catch up.” Or try this: “I would love your feedback, so when can we meet?” Instead of someone dreading the conversation, the new versions sound like invitations to talk.

When a conflict happens, we tend to focus on who is at fault. Let’s manage it, differently. Here is an example: You are in a conflict with a colleague and it has been going on for months. You may not remember how it started. You do know how you are feeling, upset and insulted. You also know it is the other person’s fault, so you wait for an apology. That happened to my client. She kept on waiting, and the silence continued. I suggested some tips about asking questions. The ne

A classic always delivers. Today, I’m bringing back one of my tips with a refresh.   When was the last time you watched yourself talk? Or even what you look like when you are listening? I had a client who was in a conflict. There was a lot of miscommunication. When we unraveled it, the source of conflict was a facial expression, and a sound perceived as a sarcastic giggle. The alleged giggler had no idea. Your movements & sounds can be misunderstood. Watch a video of yourself

Playing poker and negotiating are sometimes “played” the same way. I recommend NOT doing that. When playing poker, we hide our cards &...

How many meeting invites do you receive? If you thought, “too many”, you are not alone. More than 75% of employees say the same thing. So...

When we want the attention of a colleague, a client, a vendor or our management team, we need to invite their attention.   Whether we are...