

Stop The Blame
“Who did that?” “I need to know who is at fault.” If the focus is on blame, then there is no learning. The team lives in fear of making...

Leslie Nydick
Sep 19, 2024
132 views


Reboot
We reboot our devices when there's a glitch. So why not do the same with our conversations? Here’s when it’s time for a communication...

Leslie Nydick
Aug 28, 2024
118 views


Talk With, Not At
If we set up a meeting to share announcements about the company, we are talking 'at' people. If we send an email to our team with...

Leslie Nydick
Aug 15, 2024
123 views


Avoidance Is Not Resolution
Many use avoidance to resolve conflict. The following is a typical scenario. Client: I thought the conflict was resolved. Me: How was it...

Leslie Nydick
Jul 24, 2024
90 views


Open the Door
"That is not my job." "No." "You are doing it wrong." "Calm down." Those words and phrases ‘close the door.’ Communication stops. If you...

Leslie Nydick
Jul 10, 2024
109 views


The Truth About Repetition
My client said: I am sure my company will soon be filing for bankruptcy. I asked: What do you know? My client replied: First, I heard it...

Leslie Nydick
Jun 19, 2024
117 views


Don't Wait
When conflict happens, we wait. We want it to go away. We hope it resolves itself. We keep on waiting. What happens? The conflict gets...

Leslie Nydick
Jun 5, 2024
108 views