A classic always delivers. Today, I’m bringing back one of my tips with a refresh. When was the last time you watched yourself talk? Or even what you look like when you are listening? I had a client who was in a conflict. There was a lot of miscommunication. When we unraveled it, the source of conflict was a facial expression, and a sound perceived as a sarcastic giggle. The alleged giggler had no idea. Your movements & sounds can be misunderstood. Watch a video of yourself

Playing poker and negotiating are sometimes “played” the same way. I recommend NOT doing that. When playing poker, we hide our cards &...

How many meeting invites do you receive? If you thought, “too many”, you are not alone. More than 75% of employees say the same thing. So...

When we want the attention of a colleague, a client, a vendor or our management team, we need to invite their attention. Whether we are...

A classic always delivers. Today, I’m bringing back one of my tips with a refresh. Do You Start With "You"? "You do it all the time."...

‘What’ you say matters 7% AND ‘how’ you say it matters 93%. It seems unbelievable, while it is very true. The ‘how’ includes: facial...

I was working with 2 clients in conflict. When one started with a suggestion, the other jumped in with agreement. They thought they were...