“Who did that?” “I need to know who is at fault.” If the focus is on blame, then there is no learning. The team lives in fear of making...

We reboot our devices when there's a glitch. So why not do the same with our conversations? Here’s when it’s time for a communication...

If we set up a meeting to share announcements about the company, we are talking 'at' people. If we send an email to our team with...

Many use avoidance to resolve conflict. The following is a typical scenario. Client: I thought the conflict was resolved. Me: How was it...

"That is not my job." "No." "You are doing it wrong." "Calm down." Those words and phrases ‘close the door.’ Communication stops. If you...

My client said: I am sure my company will soon be filing for bankruptcy. I asked: What do you know? My client replied: First, I heard it...

When conflict happens, we wait. We want it to go away. We hope it resolves itself. We keep on waiting. What happens? The conflict gets...