When a conflict happens, we tend to focus on who is at fault. Let’s manage it, differently. Here is an example: You are in a conflict with a colleague and it has been going on for months. You may not remember how it started. You do know how you are feeling, upset and insulted. You also know it is the other person’s fault, so you wait for an apology. That happened to my client. She kept on waiting, and the silence continued. I suggested some tips about asking questions. The ne

A classic always delivers. Today, I’m bringing back one of my tips with a refresh.   When was the last time you watched yourself talk? Or even what you look like when you are listening? I had a client who was in a conflict. There was a lot of miscommunication. When we unraveled it, the source of conflict was a facial expression, and a sound perceived as a sarcastic giggle. The alleged giggler had no idea. Your movements & sounds can be misunderstood. Watch a video of yourself

Playing poker and negotiating are sometimes “played” the same way. I recommend NOT doing that. When playing poker, we hide our cards &...

How many meeting invites do you receive? If you thought, “too many”, you are not alone. More than 75% of employees say the same thing. So...

When we want the attention of a colleague, a client, a vendor or our management team, we need to invite their attention.   Whether we are...

A classic always delivers. Today, I’m bringing back one of my tips with a refresh.   Do You Start With "You"? "You do it all the time."...

‘What’ you say matters 7% AND ‘how’ you say it matters 93%. It seems unbelievable, while it is very true. The ‘how’ includes: facial...