How many meeting invites do you receive? If you thought, “too many”, you are not alone. More than 75% of employees say the same thing. So...

When we want the attention of a colleague, a client, a vendor or our management team, we need to invite their attention.   Whether we are...

A classic always delivers. Today, I’m bringing back one of my tips with a refresh.   Do You Start With "You"? "You do it all the time."...

‘What’ you say matters 7% AND ‘how’ you say it matters 93%. It seems unbelievable, while it is very true. The ‘how’ includes: facial...

I was working with 2 clients in conflict. When one started with a suggestion, the other jumped in with agreement. They thought they were...

A classic always delivers. Today, I’m bringing back one of my tips with a refresh. Got a Hot Button? We all do. It’s those phrases that...

Do you sit in the same seat at monthly meetings? Where do you sit when you meet with a colleague? Which chair do you choose when you...