When we say some phrases, the response is negative even when we don’t intend it.
Here are a few examples:
“I don’t have time.”
“You don’t understand.”
How do those sound? Not good.
Instead of ‘Calm down’, reframe it.
New version: "I know you are upset. How can I support you?"
Instead of ‘I don’t have time’, reframe it.
New version: "I want to hear what you have to say. Now isn’t great so let’s talk at 2pm."
Instead of ‘You don’t understand’, reframe it.
New version: "I want to share more to explain my point."
We need to increase our awareness of how our words sound.
The best choice is to take the time to reframe it.