There is a proverb that relates to this, and it is “you can catch more flies with honey.” Your tone of voice can facilitate or hinder how...

This may seem like last week’s post, “Ask One Question at a Time”, but it is quite different. If you are asked a string of questions all...

If you ask multiple questions at once, which question will most likely receive a response? If you answered, probably the last question...

How often do you use the word "but"? Be aware that when "but" is used, it is often perceived as negating the prior phrase. Is that your...

I am sure we can all agree that when you are in any workplace, CONFLICT HAPPENS. Therefore, it is worth the time to develop the skills to...