If we set up a meeting to share announcements about the company, we are talking 'at' people. If we send an email to our team with...

Many use avoidance to resolve conflict. The following is a typical scenario. Client: I thought the conflict was resolved. Me: How was it...

"That is not my job." "No." "You are doing it wrong." "Calm down." Those words and phrases ‘close the door.’ Communication stops. If you...

My client said: I am sure my company will soon be filing for bankruptcy. I asked: What do you know? My client replied: First, I heard it...

When conflict happens, we wait. We want it to go away. We hope it resolves itself. We keep on waiting. What happens? The conflict gets...

When conflict happens, we assume. We assume what the other person thinks. We assume what the other person expects. We assume what the...

If we think about an upcoming difficult conversation stressful conversation or angry conversation, we will likely feel apprehensive, and...