A student from more than a decade ago recently told me how an assigned task continues to have a profound impact on her. She remembered my...

When we take the time to know someone's name and to pronounce it correctly, it is a meaningful way to start a relationship. Names matter....

When we disagree, we have a different opinion or idea. That might feel like a conflict, but it doesn’t have to be. Listen to understand....

When you write down your thoughts, your ideas, your to do list, or your frustrations, good things happen. You sort your thoughts, you...

The way we ask a question impacts how someone hears it, how they interpret it, and how they respond to it. If you ask: do you have any...

Managing difficult conversations is like an exploration. You have some information while there is more for you to discover. Be curious...

A recent client of mine assumed his colleague didn’t respect him because she failed to show up for a scheduled Zoom conference. When he...