Which one would you select? a) Pause Before Responding (especially in intense situations). b) State Your Expectations (and be sure to say them out loud). c) Listen More (and stop thinking about your response). Now what? Just do it. Intentionally think about it each morning. Write it on a post-it. Note it on your calendar. Act on it. Find opportunities to use your selection. Keep trying it out. Find what works. Reflect on when it is was difficult to do. Learn from it. Keep tha

Have you ever thought that there was no solution? Have you been in a conversation or at a meeting with that thought? Thinking that, is what prevented resolution. Our mindset matters. We must believe there is a possible solution even when it seems so unlikely that there is one. Know that there is a solution…even if you don’t know what it is. Be open to the possibility of discovering a solution together. Listen to the other person’s ideas. Identify what works, what might work,