Here’s the story: Clients A and B had been silently stewing over misunderstandings for a year. Client A was hurt by something B said and...

We learn from the good and the bad. The Good Bosses: They listen. They communicate. They inspire. They motivate. They show heart.   The...

I always say avoid assumptions, but, and there is a ‘but’. Sometimes making the right assumption can change everything. When you’re...