If we want to have better conversations in the workplace, then we need to ask better questions. We usually start with questions based on our assumptions. Those questions usually ask for a yes or no answer, and that will either confirm or deny our assumptions. Instead, we need to ask questions to learn, not just to confirm. Start with curiosity. Be receptive to learning what you don’t know. Ask to Add Some Knowledge. If you ask questions similar to these: > Do you agree with t

Pause to breathe. Pause to reflect. Pause to think. When in conflict or other stressful situations, we often respond immediately, and full of emotion. Instead, we need to take a moment to breathe, reflect AND think. Whether the conflict is in person, during a phone call, or via an email or text, the best option is to delay your immediate response. Your words are powerful so take a moment (or two, or three) to carefully choose the words before you say them. Another factor to