When you hear or use words such as several, many, seldom, or rarely, we assume specific and definitive definitions. However, there will always be someone who has a different perspective…and a few other alternative definitions! We often think these quantifiable words define absolute amounts, and we forget, or we are not aware, that the other person often has a different amount in mind for the same word. When I was growing up, I wondered where does the number 4 fit in?! I belie

Greetings do matter. We are humans who seek connections…yes, even in the workplace. Not sure how to begin? The start of a New Year is a perfect time to initiate saying hello to your co-workers, and to combine it with a “Happy New Year.” What else? Smile. These seemingly simple gestures can be the start of a business relationship that will likely have a positive impact throughout the year. When a relationship exists between colleagues, it provides a framework for improved comm