Conflict is a disruptor… and that’s a good thing. The agitation caused by conflict should trigger us to re-evaluate our interactions with others. It also provides the opportunity to seek greater understanding by listening more, asking better questions, and being more open to other ideas. That in turn will lead us to improve our communication and offer a more effective framework for future interactions, and that is good for business. How to start? Push yourself to embrace conf

It may seem obvious to say “I don’t know” when you don’t know, yet we often hesitate to say it. Why is that? Do we think our coworkers or managers will think less of us? Do we expect that we should know everything? Place yourself in this scenario: when you ask a coworker about a specific issue, you receive a response. Then, you base your decision on that information. Later you learn that the employee did not actually know. I am sure we agree this would be very frustrating. Wh

Emojis were specifically invented to ease communication and to say more with less characters. While those small icons will convey a larger message, they also can cause miscommunication. We need to realize that emojis can be interpreted differently by people of varied backgrounds, experiences, generations, regions, countries, etc. For example, the “thumb up” emoji sends different messages for those in the United States as compared to those in the Middle East. The next time any