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  • Writer's pictureLeslie Nydick

Open the Door

"That is not my job."


"No."


"You are doing it wrong."


"Calm down."


Those words and phrases ‘close the door.’

Communication stops.


If you want to ‘open the door’,

start with: ‘hello’.


Next: be curious with a question.

Then: listen.

Last: repeat as often as necessary.


Your words can close the door,

or open the door.


Choose your words, intentionally.



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