Manage Your Response
We have no control over what others say or do.
We CAN manage how we respond.
When someone talks in a rude manner, manage your response.
When someone interrupts you, manage your response.
When someone only talks and never listens, manage your response.
How does this work?
Listen to the words and observe the actions.
Respond with questions to increase understanding.
Wait for the answers.
Ask more questions.
Remember that their behavior is about them, NOT you.
Their behaviors communicate THEIR feelings, not yours.
Acknowledge their feelings.
Be curious to learn more.
Lead the communication.
Manage YOUR response.