When was the last time you watched yourself while you were talking? How about while you were listening to someone? Not often, right? Now is the time. I recently had a client who was in a conflict because of facial expressions. There was a misinterpretation of those expressions, feelings were hurt, and then they stopped talking to each other. When we unraveled what happened, the source of conflict was an expression and a sound that was perceived as a sarcastic giggle. The alle

Wouldn't it be amazing if we could simply swipe away workplace conflict? Just like an awful email from a colleague, a too good to be true credit card offer, even an online dating prospect, swipe left and they're gone. Unfortunately...you can NOT swipe away conflict. A swipe won’t get rid of it. Avoiding it WILL make it worse. Conflict needs to be approached. Think of it as a conversation. Then, begin again by saying hello, talking, listening, talking and listening more.