1. Repeating the same question won’t change the response. If you want to hear more or understand more, then ask a second question. 2. If you say ‘and’ in the middle of a question, you have probably asked a compound question. Asking 2 questions at once will not result in 2 individual responses. Separate the questions and ask one question at a time. Practice these tips during your next conversation.

When you start with no, the rest of your statement will probably not be heard. Instead, start with yes, it will invite one to listen more. For example. > Question: Can you finish that report by tomorrow morning? > Version 1 Response: No, I am too busy. > Version 2 Response: Yes, and let’s talk about how to reprioritize my other projects. The first version stops the discussion. When the listener hears no, they hear defiance, they stop listening, and they don’t know the impact