Your expectations impact satisfaction, so why do we avoid sharing them? An abundance of workplace conflict is based on the lack of communicating our expectations. How does this happen? We assume that our expectations are clear and apparent. Yet upon reflection, we become aware that we assume the expectations are understood even though we never stated them clearly…and sometimes not at all. Say what you expect. Say what you need. Ask the other person if clarification is needed.

Most people listen with 25% effectiveness. Think about that. It’s no wonder why there is so much miscommunication in the workplace! You CAN increase your listening effectiveness. How? Clear your mind, and yes, that is easier said than done. Start by putting your phone and devices out of sight and out of hearing range. Now focus on what the other person is saying WITHOUT planning your next question or statements. What else to try? Avoid interruptions. Let the person tell their