Your expectations impact satisfaction, so why do we avoid sharing them? An abundance of workplace conflict is based on the lack of communicating our expectations. How does this happen? We assume that our expectations are clear and apparent. Yet upon reflection, we become aware that we assume the expectations are understood even though we never stated them clearly…and sometimes not at all. Say what you expect. Say what you need. Ask the other person if clarification is needed.

Most people listen with 25% effectiveness. Think about that. It’s no wonder why there is so much miscommunication in the workplace! You...