A classic always delivers. Today, I’m bringing back one of my tips with a refresh.   When was the last time you watched yourself talk? Or even what you look like when you are listening? I had a client who was in a conflict. There was a lot of miscommunication. When we unraveled it, the source of conflict was a facial expression, and a sound perceived as a sarcastic giggle. The alleged giggler had no idea. Your movements & sounds can be misunderstood. Watch a video of yourself

Playing poker and negotiating are sometimes “played” the same way. I recommend NOT doing that. When playing poker, we hide our cards &...